PRIVACY POLICY

1 – Data Controller

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The information collected by “https://www.maisonlau.com” remains confidential and is used solely for the purpose of processing your order, enabling navigation on our website hosted by the Wix platform, and managing communications and information you wish to receive from our team.

In the following paragraphs, you will find details about the information we collect, how we use it, and with whom and under what circumstances we may share it with partners or external authorities.

We are committed to taking all necessary measures to ensure the security and confidentiality of the personal data transmitted to us, in compliance with applicable legal provisions. No data is ever sold under any circumstances.

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2 – Information Collected

We collect the information necessary to deliver the products you order on “https://www.maisonlau.com” and to provide and manage the services you subscribe to on our website, such as our newsletter.

The collected information, referred to as “personal data,” includes:

• First name, last name, title, delivery and billing addresses

• Date of birth to ensure that no minors place orders

• Contact details (phone number and email address)

3 – Use of Collected Information

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The personal data collected on “https://www.maisonlau.com” is used for the following purposes:

• Managing, tracking, and processing your orders on the e-commerce website

• Managing deliveries

• Managing after-sales service

• Managing customer reviews

• Responding to your inquiries, requests, and email communications

4 – Collection of Reviews via Trustpilot

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We participate in the company review process of Trustpilot A/S, whose registered office is located at: Pilestræde 58, 5, 1112 Copenhagen, Denmark.

Trustpilot allows users to review our services. Users who have used our services may be asked to consent to receiving a review request. After giving their consent (by checking a box or clicking a link), users will receive a review request containing a link to a review website.

To ensure that users have actually used our services, we transmit to Trustpilot data relating to the user and the service used (including name, email address, and reference number). This data is used solely to verify the authenticity of the user and the review. Cookies are stored for one year and then deleted. The legal basis for processing user data in the context of the review process is consent pursuant to Article 6(1)(a) of the GDPR.

To submit a review, you must create a customer account with Trustpilot. In this case, Trustpilot’s general terms and conditions and privacy policy apply. To preserve neutrality and objectivity, we have no direct influence over reviews and cannot delete them. To do so, users must contact Trustpilot directly.

We may also integrate a Trustpilot widget on our website. For this purpose, a data connection must be established between the visited webpage and Trustpilot, and Trustpilot receives certain technical data (access data including the IP address) necessary to provide content. Additionally, Trustpilot receives information that users have accessed our online offering. This information may be stored in a cookie and used by Trustpilot to determine which online offerings participating in the Trustpilot review process have been accessed by the user. This information may be recorded in a user profile and used for advertising or market research purposes. The legal basis for data processing in connection with the widget integration is your consent pursuant to Article 6(1)(a) of the GDPR.

You may object to data collection at any time with future effect by refusing the use of cookies via the “Cookie Preferences” button located in the website footer. Further information on how Trustpilot processes your data and on your rights of objection and other data subject rights can be found in Trustpilot’s Privacy Policy: https://fr.legal.trustpilot.com/for-reviewers/end-user-privacy-terms

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5 – Payment Processing

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For order verification purposes, the banking service PayZen processes data related to your transaction to secure payments made on the website with the relevant banks. PayZen guarantees the protection of your data through its highly secure PCI DSS-compliant environment and fraud prevention tools. The payment process complies with the 3DS2 protocol.

For more information on how PayZen processes your personal data, please refer to: Personal Data Protection Charter – Lyra France.

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6 – Payment Information

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Wix allows you to save one or more payment cards for future transactions. These will only be stored if you check the consent box. You may delete saved payment cards at any time in your member area under “My Payment Information.”

We do not have access to this data. It is strictly confidential and hosted by the secure Wix Payments platform, which complies with the Payment Card Industry Data Security Standard (PCI DSS). For more information, please refer to: Wix Payments and PCI Compliance.

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7 – Retention Period of Your Personal Data

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Your personal data will be retained for varying periods depending on the user profile. Personal data concerning you may be stored or archived in accordance with applicable legal provisions.

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8 – Sharing of Collected Information

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We may share your information with partners or legal authorities in the following cases:

• With our logistics partners (Boxtal, Mondial Relay, Colissimo, Chronopost) to ensure proper delivery of your orders

• With legal and judicial authorities

No data is shared outside these cases, nor is it ever sold.

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9 – Modification, Export, or Deletion of Information

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access and modify your personal information.

You may submit a request to the Maison LAU team by providing your contact details (first name, last name, postal address, and contact email address) by email at hellomaisonlau@gmail.com or in writing to the following address:
Maison LAU, 11 allée Simone de Beauvoir, 26200 Montélimar, France.

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10 – Compliance and Cooperation with Regulatory Authorities

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We regularly review this Privacy Policy and ensure that we process your information in accordance with it.

European Provisions and Requirements

In accordance with European Regulation 2016/679 of April 27, 2016 (GDPR), you have the right to access, issue advance directives, rectify, object to, erase, port, or restrict the processing of your data.

If European Union (EU) law applies to the processing of your information, we provide the information described in this policy to enable you to exercise your rights of access, update, deletion, and restriction of processing. You also have the right to object to the processing of your data or to export it to another service.

We process your information for the purposes described in this policy and based on the following legal grounds:

• With your consent: We request your authorization to process your information for specific purposes, such as providing personalized services or targeted information. You may withdraw your consent at any time.

• Based on our legitimate interests: We apply appropriate safeguards to ensure the confidentiality of your data when offering, operating, and improving our services, understanding how they are used, and enhancing user experience. Each newsletter includes an unsubscribe link to exercise this right.

• To detect, prevent, or address fraudulent activities, abuse, security breaches, or technical issues related to our services.

• To comply with legal obligations, such as judicial or administrative requirements.

11 – About This Policy

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Scope of Application

This Privacy Policy applies to all services offered by Maison LAU and does not apply to services governed by other privacy policies that do not incorporate this one.

We may update this Privacy Policy to provide additional information or to reflect changes in applicable legislation.

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12 – Cookie Policy

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For more information about your rights and our cookie practices, please refer to our Cookie Policy.