DELIVERY AND RETURNS
SHIPPING
The delivery methods offered by Maison LAU are as follows:
Mainland France :
Pick-up Point delivery (3–5 business days) – Mondial Relay
Price: €4.50
Dispatch within 2 business days, then 3 to 5 days in transit.
Colissimo – Home delivery with signature
Dispatch within 2 business days, then 3 to 5 days in transit.
Price: €10.50
Europe
At the moment, Maison LAU ships only to the following European countries:
Belgium, Germany, Italy, Spain
Mondial Relay – Home delivery (3–6 business days)
Dispatch within 2 business days, then 3 to 6 days in transit.
Price: €15
For delivery to other countries, please feel free to contact us by email at:
hellomaisonlau@gmail.com
RETURNS
Any return must first be notified by email, stating the reason for the return, at the following address:
Return shipping costs are the responsibility of the Customer. Within a maximum period of 14 days from receipt of the product, the Customer will be refunded the amounts paid directly to their bank account (excluding shipping costs).
Return address:
SAS Maison LAU
11 Allée Simone de Beauvoir
26200 Montélimar
France
Returns are at the Customer’s risk if the Customer chooses a return method other than the one proposed by the Company.
In accordance with Article L.221-18 of the French Consumer Code, the Customer has fourteen (14) days from receipt of the products to exercise their right of withdrawal without having to justify any reason or pay any penalties. After this fourteen (14) day period, the sale is final and binding.
Products must be returned in their original condition and packaging. Returned items must therefore be new and unworn. Otherwise, the products will neither be refunded nor accepted.
The right of withdrawal does not apply to personalized purchases (such as engraving) that involve an aesthetic modification of the original jewelry piece.
Likewise, there is no right of withdrawal for gift cards.